Customer Service Assistant

Swansea, United Kingdom

Position: Customer Service Assistant - Permanent- Part Time

Location: Fforestfach, Swansea

Salary: £18,500-£19,500 depending on experience

We make a real difference to people’s lives. You can too.

At E-Cigarette Direct we are close to our customers and are rewarded by seeing the fantastic positive effect vaping has on people’s lives every single day. 

Since 2008, we’ve helped thousands of happy customers switch to vaping. This is thanks to our carefully selected range of quality vaping solutions and highly knowledgeable teams.

We are looking for an exceptional person to become part of our Customer Service Team, at our Head Office in Swansea. As a Customer Service Assistant, you will be the person between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively delivering great customer service via telephone, email, online chat and social media; keeping customer satisfaction at the core of every decision and behaviour.

Experience in a Customer Service/ Call Centre role is preferred. While we provide excellent training, you will need to bring enthusiasm, reliability and initiative. You will be proactive, energetic and have the desire to be part of an efficient and busy Customer Service team.

Responsibilities include:

  • Provide great customer service support through mediums of telephone, email, online chat and social media (Facebook and Twitter).

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives where required.

  • Seize opportunities to upsell products when they arise.

  • Go the extra mile to engage customers; we offer a personalised service so we are looking for someone with personality.

  • Processing customer payment information.

  • General administration tasks and supporting other Head Office departments.

Benefits of working with E-Cigarette Direct:

  • A fun, collaborative and very rewarding work environment.

  • A values led business where people come first.

  • Opportunities for training and career development.

  • Open communication with everyone from colleagues to directors.

  • Enhanced Annual leave entitlement. 
  • Healthcare cash plan.

  • Cycle to work scheme.

  • Free subscriptions to wellbeing platform/app.

  • Free tea & coffee (all day long!).

  • Generous staff discounts.

Want to know more? Check out our website, Glassdoor profile or drop us an email recruitment[at] 

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